About Our Founder











Chad MacDonald is the Founder &  Executive Chairman of Connected Services, LLC. He has become nationally recognized for his innovative and disruptive execution in the service management, distribution, procurement, financial services, and emerging technology sectors.

MacDonald, while in college, began his career in the service management industry launching Advanced Maintenance Services (AMS). AMS, over a five period, grew rapidly to become a formidable east coast-based facility service provider with over 1,700 employees and $15 million in annual sales. AMS was sold in 1986 to a national support services company in a multi-million dollar transaction.

MacDonald then founded Service Management USA, Inc., which grew both organically and through strategic acquisitions to become one of the nation’s preeminent facilities management providers. The rapid market adoption was the result of the introduction of a technology-enabled facility outsourcing platform, which managed all property services and supply procurement. In 1998, MacDonald’s vision and execution positioned Service Management USA, Inc., as the platform company to raise $500M+, to affect the industries largest consolidation of janitorial, electrical, and mechanical service providers, and re-branded as Building One Services Corporation (NASDAQ: BOSS) with more than $2 billion in revenue. BOSS, along with Group Maintenance America, ultimately re-capitalized and merged to become Encompass Services (NYSE: ESR) which was the largest facility services business, at that time, generating over $4.8 billion with 330 operating companies under a single brand.

MacDonald then turned his attention to emerging service and supply chain technologies. As a lead investor and market maker in PurchasePro, (NASDAQ: PPRO), a leading enterprise spend management solution, he provided operational and financial direction which resulted in the 3rd most successful IPO in 2000. With the advent of new web-based technologies and the rapid changes occurring in “MRO” distribution/supply chain industry, MacDonald acquired NISSCO in 2000. NISSCO at that time was a $150 million group purchasing organization, under MacDonald’s leadership has grown to represent more than $2.7 billion in managed procurement and is one of the nation’s largest Jan/San procurement companies. During this transitional period of commerce, MacDonald was also a founding shareholder of Access National Bank, one of the original national federally chartered banks, and pioneers of online banking services.  Access National Bank (NASDAQ: ANCX) went public in 2004.

MacDonald is an active member and past Chairman of the Young President Organization (YPO/WPO) for the U.S. Capital Chapter. MacDonald’s success is continuously recognized throughout the years by numerous and prominent organizations such as Ernst & Young’s Entrepreneur of the Year (three separate companies), INC Magazine’s 500/5000, Washington Post, Huffington Post, SmartCEO, and numerous business & trade publications.

He serves on numerous corporate boards, and is passionately dedicated and raised millions through his families foundation for awareness, education, and advocacy for melanoma cancer which took his wife’s life.